Our Reviews

Great experience. They went above and beyond! I loved receiving the video so that I could see what they see. Thank you lancaster!

Got me in and out quickly. Great customer service.

Have been coming to this dealer for service for many years. Never disapointed

Drop off car and picked it up one hour later.

I've been a customer here for 7 years and they have always been very responsive and through for all 3 of my chevrolets'. I recommend them to everyone asking me about reliable Chevy service.

Excellent

Pleased with the service. Everything was done on time.

I was contacted for a deal stating that I was to have my tires rotated and oil change for the deal off $95 and some change. I went to have my vehicle serviced and stated that I was here for that deal and looked back at my receipt later the following day and discovered that I wasn't serviced as I was led to believe.

Carl Boyd made this an easy, pleasant experience. Everyone at Lancaster Motor company was pleasant and helpful and made sure I got the car that matched my needs and wants.

Quick and courteous. Answer all my questions professionally.

Everyone was great and came through as always

Bob was awesome. Scheduled service during snowstorm in NC and they took me right in and had the car done in less than an hour!! Thanks very much, Bob- hope you enjoy your cruise on Highway 66 - i think you'll love it!!!

Great customer service

Spencer and Chris were very easy to work with.

I purchased the 2026 Corvette E-Ray from out of state without seeing or test driving the car. The salesman made sure I had all information necessary to make a purchase decision including pictures and live video calls. The experience was excellent. There was no pressure, the negotiation and paperwork were easy, and I was informed of all steps from purchase through shipping. We received the car as advertised and are already enjoying it.

Great

Very friendly

Perfect! Staff was friendly and helpful, waiting room was comfortable and clean, and work was completed in a timely manner.

Good 60,000 mile checkup.

Efficient,courteous,pleasant, and great communication about the problem and solution.

All good

Came in for a oil change and service was good with a little wait

The price is little steep but I found out what was going on with the car.

Another great experience with the service department. Working with Bob and Drake make it an easy decision to continue to do business with your dealership.

I am always treated with respect at the dealership even if it takes over an hour or so.

Always professional and on time.

They got me in and out quickly.

Spencer is the best. He tries everything possible to get you the car that you want. Will not buy from anyone else

Very good customer service.

Simple process! Dropped truck and keys off the night before, the next day Bobby with service called to verify everything I needed done, then called to let me know the truck was done!

Excellent experience - From scheduling appointment online and service manager.

30 minutes for recall repair. Just what they said. 👍

Lancaster Motor company is so pilot and welcoming. Spencer is my sales associate that helps with all my purchases.

had an oil leak, immediately called service and set up an appointment. Service department found the problem wthin a cople of hours. Drake explained the problem with a printout of parts with pricing and hours to repair the problem. I left car as I was afraid that driving might cause more problems. I was given a loaner car. It took 12 days to repair.

In and out quickly and very nice people.

Professional and courteous

A good visit, Bob got me taken care of and out the door!

Always receive the best service

Got the truck done quickly

Spencer Evans did a great job finding the truck I wanted

The staff there, from the one in intake in the shop to the ones in the office, we're very helpful with what I was needing to get done with my vehicle.

Carl was so helpful. Took care of everything in a very professional manner. I would highly recommend Lancaster Motor Company to anyone in need of a car

Very good care

Took 2020 Spark I purchased at the dealership in for routine oil change. After inspection, four areas failed. Front and rear wiper blades, tires, and alignment. Estimate given for repairs around one thousand dollars. I feel that after having the vehicle for four months, these repairs could have been taken care of before the car was driven off the lot.

Always a great experience with the Service Dept.

Always get good service at Lancaster motors.

Very friendly staff from Drake to the parts counter guys. Happy Holidays.

All good

Good experience

Always friendly and on

Service was on time and the manager was very professional. All was good.

Had a great experience. From the call to set up appointment to the Cashiers desk. Everybody was very nice.

Everything was handled with professional and complete knowledge of the product I was looking for, I would recommend the sales staff for anyone looking to buy a new or pre owed Vehicle from Lancaster Chevrolet.

Great Service Staff Drake was awesome!!

Tire rotation and TSB software updates went exactly as planned, no issues!

Great service

Doug, Spencer and the team were amazing throughout the whole process.

Service manager was friendly and thorough. My car was serviced and ready exactly when he said it would be.

X

Very well extended help. Great experience

Always right on time and you do excellent work. No complaints at all!!

Friendly, prompt service.

Always a good experience. I usually work with Bob or Drake in service. They always keep me well informed.

Had a 1.00pm appointment for a oil and filter change, was in and out 35min

Joe was great!

Fast

Everyone was so nice. Answered all my questions. No pressure. Just help. Good price and good price on my trade in. I have recommended them to everyone.

Easy as pie to buy a car. Very nice and knowledgeable salesman. Had a great experience

Excellent

I called about someone coming to jump my dead battery and was told an advisor would call back. No one ever did. I finally was able to start the car and drove to the dealership to get a new battery.

Professional and very courteous!

I had a great experience. Had a recall that I did not know about. Tech fixed the issue.

Service was finished sooner than expected. Great service department.

Service Department always get me going Shout out to Damien, Drake, Bob they always fix my Chevy RIGHT. When things goes wrong they come through for me.I appreciate you guys so much!!!!!!!

Spencer was great to work with, he made the car buying experience super easy.

Absolutely perfect as expected! On time, answered all of my questions, took care of my Equinox and I'm good to go. I love Lancaster Motor Company!!! By the way, if I need air in my tires, I pull into the service bay, get my air checked in all 4 tires, filled, and on my way. WHO DOES THAT?!?! Thanks guys!

I came in 30 minutes for my appointment. The dealership took me right in and I was serviced within an hour.

All my problems were taken care of in a quick time frame.

None

The only place in town that actually does an alignment. Was very pleased with the guys checking me in and out

Fast and helpful

Slow but efficient

Have all my service work done here

not pleased with the customer communication from the service manager i feel i should have been contacted and kept informed on the status of my truck.

Great service, great service & parts personnel. Pleasure to do business with them.

Will keep coming back!

Reasonably good

had an oil leak, immediately called service and set up an appointment. Service department found the problem wthin a cople of hours. Drake explained the problem with a printout of parts with pricing and hours to repair the problem. I left car as I was afraid that driving might cause more problems. I was given a loaner car. It took 12 days to repair.

Dan is an excellent salesman who walked us through the process with patience and kindness. I wouldn’t hesitate to recommend Dan to my friends and family.

Not a long wait

Also pleasant and good service. Service adjusters are the best!

the salesman said couldn’t test drive cars that are on the showroom floor. But I purchased the 2026 Trax and I hate it. Drives like an off road vehicle. Only had 30 miles on it when I took it back and asked them if I could trade it for another and he told me I was stuck with it. Suck it up “ was his words. I will never advise anyone to purchase from this car lot

Onn time and with courtesy.

Great service and really fast

Friendly

Excellent service. Vehicle was repaired quickly and the service department kept me informed throughout the process.

Everything explained well! All my repairs was performed to my satisfaction.

The service department worked around my schedule. Pleased with everything.

I was in and out super fast but I do t think they did everything but an oil change and I was there for my 30000 check. I asked about my radio again and was put off again.

Courteous

Service (oil change) was completed quickly and at a reasonable price.

Very on time and very nice.

Waited 2 hours for oil change with appointment. May be last time

Long wait for an appointment